Frequently Asked Questions (FAQs)

1. What materials are Tresse Straps made from?

Our watch straps our made using premium materials such as genuine leather, high-grade fkm rubber, durable canvas, and stainless steel. Each strap is crafted for comfort, style, and durability.

2. How do I choose the right size strap?

Refer to our Size Guide for step-by-step instructions on measuring your watch lug width and wrist size to select the perfect fit.

3. Can I return or exchange a product?

We do not accept returns or issue refunds. However, we do offer replacements for products that are damaged or defective upon arrival. Please refer to our Return Policy for more details.

4. How long does shipping take?

Orders are processed within 10-15 business days and delivered within 4–7 business days across India. Visit our Shipping Policy for more information.

5. Do you ship internationally?

Currently, we only ship within India. International shipping is not available at this time.

6. Will the strap fit my smartwatch?

Our straps are compatible with most traditional and smartwatches that have standard lug widths. Please check your watch’s lug width before purchasing or contact us for assistance.

7. Can I cancel my order?

Orders can be cancelled within 2 hours of placement. Once processed or shipped, cancellations are not possible. View our Cancellation Policy.

8. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS or Whatsapp to track your shipment status.

9. How do I contact customer support?

You can reach us via email at support@tressestraps.com or message us on Instagram at @tressestraps.